Customer Service Charter

Our Promise to you

At Merseyside House Clearance, we understand that our customer service is just as important as the standard of work we do in the properties we enter.  That’s why we have drawn up our Customer Service Charter Promise, to ensure that you receive an impeccable service from the moment you first contact us.

Merseyside House Clearance promise

• to respond to your enquiry within three hours. via telephone, two hours via email and within one hour via mobile telephone

• to turn up at the agreed time.

• to maintain a discreet and professional approach at all times.

• to maintain up-to-date insurance and the appropriate documentation to deliver the service.

• to stay up to date with current legislation, health and safety and delivering best practice at all times.

• to continuously seek improvement in all aspects of our business.

• to provide you with a service that meets with your complete satisfaction.

• to be committed delivering our promise.

For our commercial clients, we will endeavour to promote and build a positive and transparent partner relationship, demonstrating and delivering the same first class service to both our small and large clients.

Whilst it can never be 100% guaranteed that problems will never be encountered, we hope to demonstrate that we have the ability and the will to work with you to ensure you are provided with the best quality and service at all times.